When you are selling a product or you offer some kind of service, you want to be accessible to your clients. Of course, you will let your visitor contact you by e-mail or phone, and give them physical address of business so customers can come walk into your store. But what if your website visitor wants a quick answer about a product he puts in the shopping cart?
That’s where live chat comes in handy. If you run an e-commerce business, you’ll want to check out what live chat plugins can do for you.
Without further ado, let’s see some of the best plugins which will instantly connect you with your customers on the site.
LiveAgent is a powerful, “All-in-One” solution which fits the needs of SMBs as well as enterprise companies. With award-winning live chat software and ticketing system, LiveAgent helps you to transfer your customer support center into the ultimate success department.
Be closer to your customers via direct integration with social networks, real-time live chat with typing projection or knowledge base and forums besides call center and regular e-mails. Thanks to universal inbox, all of your messages from different channels will be stored at the single central hub – easy to manage and store.
LiveAgent speaks 39 languages and is mobile friendly with its own app. It offers you a vast library of more than 175 features and 24/7 support. Put your customers in the first place and upgrade your business with LiveAgent.
Olark is one of the most popular live chat plugins for WordPress. You can get it for free, but the free version will limit you to only one operator and only 20 chats per month. With this plugin, you can contact visitors when you need to do so; for example, ones you find abandoning their shopping cart for some reason. Olark will allow your visitors to rate their chats, i.e. rate you so you know when you provide the best help for your potential customer.
Installation of the plugin is very easy, you can design your chat windows to fit your site (choose from predefined themes or enter your own CSS code) and there is even CRM integrated which will help you build a relationship with your customers over time and therefore become a better store. Check out the other features and see what pricing plan suits you best.
Zopim Live Chat
This award-winning plugin will let you place a chat box as a widget and let you have multiple conversations with your clients. By setting up triggers, you can reach out customers who really need your online help and therefore boost your sales by providing quick help.
Advanced analytics dashboard will give you valuable statistics where you can monitor visitors’ behavior so you can improve your helpdesk even more. Zopim Live Chat is mobile friendly, it is available in over 40 language and will work in most of the browsers. You can get a free account where you can have 1 agent using 1 chat at a time but if you want more features from your Zopim Live Chat, you can get PRO version starting from $11.20.
This live chat plugin will allow you to handle customer questions through live chat, e-mail, Facebook and Twitter directly from your website. No matter the source, message will be stored in a single inbox for easy overview. Everything you do can be shared with your team and all history can be found in one place so you can have all information about customers easily accessible. Casengo is much more than a great live chat system – build entire knowledge base system with it or create a helpdesk ticketing system.
The plugin is mobile friendly which doesn’t only mean it is responsive but gives you the ability to respond to inquiries from any location. You can create a free trial account and test everything Casengo has to offer before you decide to reach for your wallet.
WordPress Live Chat
Once you pay for this plugin, you will get a great live chat without any monthly fees. It is easy to install and use, and it will allow you to chat with your customers on the spot. You don’t have to worry about where the message is being sent because all of your operators will see a chat notification at the same time which means a customer can get help from multiple employees. You can’t be online 24/7, but you don’t have to worry because WordPress Live Chat will let your visitors leave a message in that case.
You can customize the look of your chat, even though it already looks great by default. You can track chat logs and even get e-mail notifications once a visitor logs in chat. If you don’t mind being limited only to WordPress admin panel to answer the chat requests and the fact you can’t use this plugin on multisite, you should take a look at the demo site and possibly join thousands of satisfied customers all over the world.
Clickdesk Live Support
Clickdesk is a live chat and helpdesk system integrated in one package. After easy plugin installation you are ready to receive online chats from your customers. Not only you can chat with your visitor through text, Clickdesk will give you video call option as well and make your chat even more personal allowing you to meet your potential customer. If you’re not available for live chat, with built-in helpdesk ticket management system the plugin will let your customers contact you through social networks or leave you a simple message.
You can easily analyze chats with Chat Reports & Performance Graphs module and even see where your customers come from by placing them on a Google map. You can try the plugin for free where you get support for one agent, helpdesk ticketing and voice calls but if you want more features, you will have to pay for a license.