{"id":14495,"date":"2023-05-01T04:27:13","date_gmt":"2023-05-01T04:27:13","guid":{"rendered":"https:\/\/firstsiteguide.com\/?p=14495"},"modified":"2023-10-04T09:16:39","modified_gmt":"2023-10-04T09:16:39","slug":"shopify-not-working","status":"publish","type":"post","link":"https:\/\/firstsiteguide.com\/shopify-not-working\/","title":{"rendered":"Why Is My Shopify Not Working? (4 Possible Fixes)","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><a href=\"https:\/\/shopify.pxf.io\/c\/455936\/1295410\/13624\" target=\"_blank\" rel=\"nofollow sponsored noopener\" data-lasso-id=\"5995\" data-lasso-name=\"Build Your Online Store: Use Themes or Go Headless - Shopify USA\">Shopify<\/a> is one of the most popular platforms today. It\u2019s used for many reasons, but most people <a href=\"https:\/\/firstsiteguide.com\/make-shopify-online-store\/\" data-lasso-id=\"5996\">use Shopify to build their websites<\/a> quickly and efficiently while avoiding spending vast amounts of money.&nbsp;<\/p>\n\n\n\n<p>Even though this is one of the best website-building sites and offers many benefits, some issues might happen. You\u2019re probably looking for valuable answers if your site isn\u2019t working.&nbsp;<\/p>\n\n\n\n<p>Today, we\u2019ll try to give you all the potential solutions you can try out.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reasons\">Reasons why your Shopify store might be down&nbsp;<\/h2>\n\n\n\n<p>There are several reasons why your Shopify might not be working.<\/p>\n\n\n\n<p>If the store is unavailable or down, it usually means that there\u2019s something wrong with the platform and that it\u2019s out of your hands.&nbsp;<\/p>\n\n\n<div id=\"\" class=\"gutenberg-gray-block\">\n  \n\n<p>Shopify is sometimes down because of servers or regular maintenance. The platform usually sends its users email notifications about possible outages. However, sometimes unexpected things occur and can\u2019t be announced in advance. You can only wait until the situation is resolved and check if Shopify is down.&nbsp;<\/p>\n\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>You can check if your site is down just for you or everyone <a href=\"https:\/\/downforeveryoneorjustme.com\/\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"5997\">here<\/a>:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/8lc3Ynr0KJqFKe78ysoEusrdtqcsYOn5k32lll0xGUHMbmTuNnjWHAfXVu6G6feYh2YuPl24Rdf9D0AVKuIg9gBDmjVmM6j_Kh0qqwoiQ2BJ0X2gSSD9mRbV92MraueTV6WRVKJkQyg1EnVw_-fNE9c\" alt=\"website down for you or everyone\"\/><\/figure>\n\n\n\n<p>Some other reasons are outdated tools, plugins, browser issues, or incompatible apps or themes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-fix\">How to fix Shopify is not working&nbsp;<\/h2>\n\n\n\n<p>No matter the problem, here are some common fixes you can use to get your Shopify to store up and running. Of course, if the whole platform is down, you can do nothing except wait for Shopify to get back up.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Check your store status&nbsp;<\/h3>\n\n\n\n<p>The first step is to check whether your store is really down or if some other issue prevents you from accessing it. First, check if the Shopify platform is down at the <a href=\"https:\/\/www.shopifystatus.com\/\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"5998\">Shopify Status<\/a> website:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/xqnUFqoUyNjVAjCe8pnVVGKO_g-wP6yCWEGxBhSBTQHON9ueP_5GSyndIthVqM57XVhXybukO-LBJsNrk_rdPWUo8rdG31udCZQ8GdiLyv93L19E2VSpggMa7-8zhKGAi4tRJ3wvbnzI2-28ABWT4QE\" alt=\"check status of shopify platform\"\/><\/figure>\n\n\n\n<p>If not, check the status of your store on the official site. If neither of these shows any issues, you have a different kind of problem preventing you from getting into your website.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Check your internet connection&nbsp;<\/h3>\n\n\n\n<p>Disconnect your computer from the internet and reconnect. Restart your router and check your DNS settings.&nbsp;<\/p>\n\n\n<div id=\"\" class=\"gutenberg-gray-block\">\n  \n\n<p>Sometimes, you must <a href=\"https:\/\/help.shopify.com\/en\/manual\/domains\/managing-domains\/edit-dns-settings\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"5999\">change DNS settings<\/a> as they obstruct network performance while using Shopify. Do an <a href=\"https:\/\/www.speedtest.net\/\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"6000\">internet speed test<\/a> to check if your connection is even active, and you can browse the web.&nbsp;<\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">3. Verify your domain&nbsp;<\/h3>\n\n\n\n<p>If your <a href=\"https:\/\/help.shopify.com\/en\/manual\/shopify-plus\/security\/verified-domains\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"6001\">domain hasn\u2019t been verified<\/a>, you might be unable to access your website.&nbsp;<\/p>\n\n\n<div id=\"\" class=\"gutenberg-gray-block\">\n  \n\n<p>Go to your Shopify admin section, click <strong>Users,<\/strong> and then <strong>Security<\/strong>. Go to the <strong>Domain verification<\/strong> section and click <strong>Add domain<\/strong>. Copy the generated TXT, log into your domain account, and paste the TXT value. Once you\u2019ve one, you can go to Shopify and request verification.&nbsp;<\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">4. Rewind Shopify backups&nbsp;<\/h3>\n\n\n\n<p>You can use multiple <a href=\"https:\/\/apps.shopify.com\/categories\/store-management-store-data-backup\" target=\"_blank\" rel=\"noopener\" data-lasso-id=\"6002\">plugins and apps<\/a> to back up, restore, and export your website. Install one as soon as possible to back up your whole site in case something wrong happens.&nbsp;<\/p>\n\n\n<div id=\"\" class=\"gutenberg-gray-block\">\n  \n\n<p>Sometimes things just go wrong because you accidentally turned off your PC or some elements of the code are in conflict. If your site is down, you can rewind it to the time it worked perfectly and continue using it.&nbsp;<\/p>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2>\n\n\n\n<p>If none of these work, contacting Shopify customer support and telling them about your issues is probably best.&nbsp;<\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>Shopify is one of the most popular platforms today. It\u2019s used for many reasons, but most people use Shopify to build their websites quickly and efficiently while avoiding spending vast amounts of money.&nbsp; Even though this is one of the best website-building sites and offers many benefits, some issues might happen. You\u2019re probably looking for [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":4,"featured_media":14932,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shopify Not Working? How to Fix In 4 Easy Steps (2023)<\/title>\n<meta name=\"description\" content=\"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/firstsiteguide.com\/shopify-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shopify Not Working? How to Fix In 4 Easy Steps (2023)\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/firstsiteguide.com\/shopify-not-working\/\" \/>\n<meta property=\"og:site_name\" content=\"FirstSiteGuide\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/firstsiteguide\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-01T04:27:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T09:16:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2023\/04\/why-is-shopify-not-working.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ogi Djuraskovic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2023\/04\/why-is-shopify-not-working.png\" \/>\n<meta name=\"twitter:creator\" content=\"@firstsiteguide\" \/>\n<meta name=\"twitter:site\" content=\"@firstsiteguide\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ogi Djuraskovic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/\"},\"author\":{\"name\":\"Ogi Djuraskovic\",\"@id\":\"https:\/\/firstsiteguide.com\/#\/schema\/person\/94ebeb13c7ba38935aaa1deee6a633f7\"},\"headline\":\"Why Is My Shopify Not Working? (4 Possible Fixes)\",\"datePublished\":\"2023-05-01T04:27:13+00:00\",\"dateModified\":\"2023-10-04T09:16:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/\"},\"wordCount\":562,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/firstsiteguide.com\/#organization\"},\"articleSection\":[\"Blogging\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/firstsiteguide.com\/shopify-not-working\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/\",\"url\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/\",\"name\":\"Shopify Not Working? How to Fix In 4 Easy Steps (2023)\",\"isPartOf\":{\"@id\":\"https:\/\/firstsiteguide.com\/#website\"},\"datePublished\":\"2023-05-01T04:27:13+00:00\",\"dateModified\":\"2023-10-04T09:16:39+00:00\",\"description\":\"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.\",\"breadcrumb\":{\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/firstsiteguide.com\/shopify-not-working\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/firstsiteguide.com\/shopify-not-working\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/firstsiteguide.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why Is My Shopify Not Working? (4 Possible Fixes)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/firstsiteguide.com\/#website\",\"url\":\"https:\/\/firstsiteguide.com\/\",\"name\":\"FirstSiteGuide\",\"description\":\"Online Business Advice\",\"publisher\":{\"@id\":\"https:\/\/firstsiteguide.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/firstsiteguide.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/firstsiteguide.com\/#organization\",\"name\":\"FirstSiteGuide\",\"url\":\"https:\/\/firstsiteguide.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/firstsiteguide.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2020\/11\/fsg-logo-green.svg\",\"contentUrl\":\"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2020\/11\/fsg-logo-green.svg\",\"width\":73,\"height\":70,\"caption\":\"FirstSiteGuide\"},\"image\":{\"@id\":\"https:\/\/firstsiteguide.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/firstsiteguide\",\"https:\/\/twitter.com\/firstsiteguide\",\"https:\/\/www.instagram.com\/firstsiteguide\/\",\"https:\/\/www.linkedin.com\/company\/firstsiteguide\/\",\"https:\/\/www.pinterest.com\/firstsiteguide\/\",\"https:\/\/www.youtube.com\/firstsiteguide\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/firstsiteguide.com\/#\/schema\/person\/94ebeb13c7ba38935aaa1deee6a633f7\",\"name\":\"Ogi Djuraskovic\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shopify Not Working? How to Fix In 4 Easy Steps (2023)","description":"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/firstsiteguide.com\/shopify-not-working\/","og_locale":"en_US","og_type":"article","og_title":"Shopify Not Working? How to Fix In 4 Easy Steps (2023)","og_description":"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.","og_url":"https:\/\/firstsiteguide.com\/shopify-not-working\/","og_site_name":"FirstSiteGuide","article_publisher":"https:\/\/www.facebook.com\/firstsiteguide","article_published_time":"2023-05-01T04:27:13+00:00","article_modified_time":"2023-10-04T09:16:39+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2023\/04\/why-is-shopify-not-working.png","type":"image\/png"}],"author":"Ogi Djuraskovic","twitter_card":"summary_large_image","twitter_image":"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2023\/04\/why-is-shopify-not-working.png","twitter_creator":"@firstsiteguide","twitter_site":"@firstsiteguide","twitter_misc":{"Written by":"Ogi Djuraskovic","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/#article","isPartOf":{"@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/"},"author":{"name":"Ogi Djuraskovic","@id":"https:\/\/firstsiteguide.com\/#\/schema\/person\/94ebeb13c7ba38935aaa1deee6a633f7"},"headline":"Why Is My Shopify Not Working? (4 Possible Fixes)","datePublished":"2023-05-01T04:27:13+00:00","dateModified":"2023-10-04T09:16:39+00:00","mainEntityOfPage":{"@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/"},"wordCount":562,"commentCount":0,"publisher":{"@id":"https:\/\/firstsiteguide.com\/#organization"},"articleSection":["Blogging"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/firstsiteguide.com\/shopify-not-working\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/","url":"https:\/\/firstsiteguide.com\/shopify-not-working\/","name":"Shopify Not Working? How to Fix In 4 Easy Steps (2023)","isPartOf":{"@id":"https:\/\/firstsiteguide.com\/#website"},"datePublished":"2023-05-01T04:27:13+00:00","dateModified":"2023-10-04T09:16:39+00:00","description":"If you\u2019re having issues with your Shopify account, here are some of the quick fixes you can use.","breadcrumb":{"@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/firstsiteguide.com\/shopify-not-working\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/firstsiteguide.com\/shopify-not-working\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/firstsiteguide.com\/"},{"@type":"ListItem","position":2,"name":"Why Is My Shopify Not Working? (4 Possible Fixes)"}]},{"@type":"WebSite","@id":"https:\/\/firstsiteguide.com\/#website","url":"https:\/\/firstsiteguide.com\/","name":"FirstSiteGuide","description":"Online Business Advice","publisher":{"@id":"https:\/\/firstsiteguide.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/firstsiteguide.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/firstsiteguide.com\/#organization","name":"FirstSiteGuide","url":"https:\/\/firstsiteguide.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/firstsiteguide.com\/#\/schema\/logo\/image\/","url":"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2020\/11\/fsg-logo-green.svg","contentUrl":"https:\/\/firstsiteguide.com\/wp-content\/uploads\/2020\/11\/fsg-logo-green.svg","width":73,"height":70,"caption":"FirstSiteGuide"},"image":{"@id":"https:\/\/firstsiteguide.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/firstsiteguide","https:\/\/twitter.com\/firstsiteguide","https:\/\/www.instagram.com\/firstsiteguide\/","https:\/\/www.linkedin.com\/company\/firstsiteguide\/","https:\/\/www.pinterest.com\/firstsiteguide\/","https:\/\/www.youtube.com\/firstsiteguide"]},{"@type":"Person","@id":"https:\/\/firstsiteguide.com\/#\/schema\/person\/94ebeb13c7ba38935aaa1deee6a633f7","name":"Ogi Djuraskovic"}]}},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/posts\/14495"}],"collection":[{"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/comments?post=14495"}],"version-history":[{"count":14,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/posts\/14495\/revisions"}],"predecessor-version":[{"id":15095,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/posts\/14495\/revisions\/15095"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/media\/14932"}],"wp:attachment":[{"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/media?parent=14495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/categories?post=14495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/firstsiteguide.com\/wp-json\/wp\/v2\/tags?post=14495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}